Privacy Policy

Last updated: Septeber 2026

ArboriCare Consultancy Ltd respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect information provided to us through our website, advertising, enquiries and professional services.

Information we collect

We may collect personal information including your:

  • name;

  • email address;

  • telephone number;

  • postal address or site location;

  • company or organisation details, where relevant; and

  • information you provide about your enquiry, property, trees or project.

We may receive this information directly from you through our website, by email, telephone or WhatsApp, through Google Ads lead forms, or during the course of providing arboricultural consultancy services.

How we use your information

We use personal information where necessary to:

  • respond to enquiries;

  • discuss your requirements and provide quotations;

  • arrange and undertake arboricultural surveys and consultancy services;

  • prepare reports, plans, recommendations and other professional advice;

  • communicate with clients and other relevant project contacts;

  • administer contracts, invoices and business records; and

  • comply with our legal, regulatory and professional obligations.

We process personal information where necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, and where necessary for our legitimate interests in operating and administering our consultancy business.

Google Ads and online enquiries

If you submit an enquiry through a Google Ads lead form, the information you provide may be passed to ArboriCare Consultancy Ltd by Google so that we can respond to your enquiry.

Submitting an enquiry does not oblige you to purchase any service from us.

Sharing your information

We do not sell your personal information.

We may share information with trusted service providers who support the operation of our business, or with other professional parties involved in a project where this is necessary to provide the services you have requested.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, insurance and professional record-keeping requirements.

Information relating to professional consultancy work may be retained for an appropriate period following completion of an instruction because it forms part of our professional project records.

Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration or disclosure.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • request access to information we hold about you;

  • request correction of inaccurate information;

  • request deletion of your information in certain circumstances;

  • object to or restrict certain processing; and

  • request transfer of your information where applicable.

You can exercise these rights by contacting ArboriCare Consultancy Ltd.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.

Cookies and website services

Our website may use cookies and third-party services for essential website functionality, analytics and advertising. Where required, non-essential cookies will only be used with your consent.

Contact

For questions about this privacy policy or how ArboriCare Consultancy Ltd handles personal information, please contact:

ArboriCare Consultancy Ltd
Email:ben@arboricareconsultancy.com
Website: www.arboricareconsultancy.com